Payments. Payment by credit card online
Our site is connected to Internet acquiring, and you can pay for the Service with a Visa or Mastercard bank card. After confirming the selected Goods or services, a secure window will open with the payment page of Bank CenterCredit JSC, where you need to enter your bank card details. For additional authentication of the cardholder, the 3-D Secure protocol is used. If your Issuing Bank supports this technology, you will be redirected to its server for additional identification. For information about the rules and methods of additional identification, check with the Bank that issued your bank card.
The online payment service is carried out in accordance with the rules of the Visa and MasterCard international payment systems on the principles of confidentiality and security of making a payment, for this, the most up-to-date methods of verification, encryption and data transmission through closed communication channels are used. Bank card data is entered in a secure window on the payment page of Bank CenterCredit JSC.
In the fields on the payment page, you need to enter the card number, the name of the cardholder, the expiration date of the card, a three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All the necessary data is displayed on the surface of the bank card.
CVV2/CVC2 is a three-digit security code found on the back of the card.
Further, in the same window, the page of your issuing bank will open for entering a 3-D Secure code. If you do not have static 3-D Secure configured, it will be sent to your phone number via SMS. If the 3-D Secure code did not come to you, then you should contact your issuing bank.
3-D Secure is the most modern technology for ensuring the security of card payments on the Internet. Allows you to unambiguously identify the authenticity of the cardholder performing the transaction, and to minimize the risk of fraudulent card transactions.
Security Guarantees
Bank CenterCredit JSC protects and processes your bank card data according to the PCI DSS 3.0 security standard. Information is transferred to the payment gateway using SSL encryption technology. Further transmission of information takes place through closed banking networks with the highest level of reliability. Bank CenterCredit JSC does not transfer your card details to us and other third parties. For additional authentication of the cardholder, the 3-D Secure protocol is used.
If you have any questions about a completed payment, you can contact the customer support service of the payment service by e-mail info@easemhc.kz.
Online payment security
The personal information you provide (name, address, phone, e-mail, credit card number) is confidential and is not subject to disclosure. Your credit card details are transmitted only in encrypted form and are not stored on our Web server.
The security of processing Internet payments is guaranteed by Bank CenterCredit JSC. All transactions with payment cards take place in accordance with the requirements of VISA International, MasterCard and other payment systems. When transferring information, specialized security technologies for online card payments are used, data processing is carried out on a secure high-tech server of the processing company.
Paying with payment cards is safe because:
• The authorization system guarantees the buyer that the payment details of his payment card (number, expiration date, CVV2/CVC2) will not fall into the hands of fraudsters, since this data is not stored on the authorization server and cannot be stolen.
• The buyer enters his payment details directly in the authorization system of Bank CenterCredit JSC, and not on the website of the online store, therefore, the payment details of the buyer's card will not be available to third parties.
Refunds
When making an online payment using payment cards, cash refunds are not allowed. The return procedure is governed by the rules of international payment systems:
1. The consumer has the right to refuse the goods at any time before its transfer, after the transfer of the goods, the refusal must be issued within 14 days;
2. Return of goods of good quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods are preserved;
3. The consumer does not have the right to refuse a product of proper quality, having individually defined properties, if the specified product can be used exclusively by the person who purchases it;
4. If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer no later than ten days from the date the consumer presents the relevant demand.
To return funds to a bank card, you must fill out the "Application for the return of funds", which is sent at the request of the company to the email address, and send it along with a copy of an identity document to info@easemhc.kz
Refunds will be made to the bank card within 5 working days from the date of receipt of the "Application for the return of funds" by the Company.
To return funds for operations carried out with errors, you must apply with a written application and attach a copy of an identity document and checks / receipts confirming the erroneous write-off. This application must be sent to info@easemhc.kz
The refund amount will be equal to the purchase amount. The term for consideration of the Application and the return of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days, excluding holidays/weekends.
Cases of refusal to make a payment:
• the bank card is not intended for making payments via the Internet, which can be found out by contacting your Issuing Bank;
• insufficient funds to pay on a bank card. You can find out more about the availability of funds on a payment card by contacting the bank that issued the bank card;
• bank card details are entered incorrectly;
• the bank card has expired. The validity period of the card is usually indicated on the front side of the card (this is the month and year until which the card is valid). You can find out more about the validity period of the card by contacting the issuing bank.
For payment by credit card and other issues related to the operation of the site, you can contact the following numbers: +7 777 012 2293
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